How long will my order take to arrive.
Orders are packed and dispatched on the same working day if payment has been received by 1PM.
UK (Mainland Only)
Standard delivery take 2-3 working days
Next Day delivery takes one working day between Mon-Thu, orders received after 1PM on a Thursday will be delivered the following Monday.
Saturday delivery is available at an extra cost.
EU (Mainland Europe)
Orders will take 2-3 working days for delivery.
Rest of the world
Order will take 4-5 working days, subject to customs clearance.
What are your delivery charges?
Our standard UK charge of £2.90 covers packing and postage to mainland UK addresses if the products ordered are 'small' (less than 2kg).
Retail Orders over £40.00 qualify for free standard delivery in the UK mainland. All delivery charges will be shown at checkout, before and after confirmation of your order. (NB All prices include VAT at current ruling rate.)
When do you deliver?
Standard delivery is by courier, within 2-3 working days of your order, with delivery between 8am and 6pm. If any products you've requested aren't in stock, we'll email you to let you know.
Where do you deliver?
We deliver worldwide!
Shipping costs will be displayed at the checkout, if the country you're ordering from does not appear, please email us at firstname.lastname@example.org with the items you would like to order, we will then provide you with a manual quotation.
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times, and will cost a little more, with delays possible if you live in the following postcode areas: AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, PO30 - PO41, TR21 - TR25, ZE. If we believe that the delivery address you've given may not be secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements.
Can I send items to more than one address?
We're happy to deliver all or part of your order to addresses other than your own, and during the checkout process you'll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges.)
What if I'm not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, our courier will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to our warehouse.
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at email@example.com or phone us on 01618188779, and we will be more than happy to help.