Nature’s Blends®️ Shipping, Returns, Refund & 30-Day Money-Back Guarantee Policy
Your Satisfaction Matters
At Nature’s Blends®️, we are committed to providing excellent customer care and a fair, transparent return process. Please read this policy carefully before placing your order.
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1. SHIPPING POLICY
UK (Domestic) Shipping
• Orders are processed within 1–3 business days.
• Standard delivery arrives within 3–7 business days.
• Orders over £40 may be eligible for free shipping.
• If returned items reduce the final order value below £40, the original shipping cost will be deducted from your refund.
International Shipping
• Orders are processed within 1–3 business days.
• Delivery times vary by destination and may take up to 15 business days.
Customs, Duties & Taxes
• Customers are responsible for all customs duties, import taxes, and clearance fees.
• Nature’s Blends®️ is not liable for delays caused by customs or local regulations.
Rejected or Refused International Shipments
If an international parcel is refused, unclaimed, or returned due to unpaid customs fees:
• A 20% restocking fee will apply.
• All related shipping costs (original + return courier fees) will be deducted from your refund.
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2. 30-DAY MONEY-BACK GUARANTEE (NATURE’S BLENDS STORE POLICY)
We offer a 30-Day Money-Back Guarantee on products purchased directly from our website.
All returns must be pre-approved by our Customer Support team.
Eligibility
To qualify under this guarantee:
• Products must be unused, unopened, and in their original packaging.
• Items must be in original condition and suitable for resale.
• Returns sent without approval or without a return reference may be rejected.
Restocking Fee
A 20% restocking fee applies to all returns under this guarantee.
Non-Refundable Items
• Shipping fees
• Optional shipping-protection services
Important Notes
• This 30-day guarantee is a store policy and extends beyond UK statutory rights.
• Your legal rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 remain unaffected.
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3. RETURNS POLICY (UK LAW COMPLIANT)
Return Window (Statutory Rights)
Under the Consumer Contracts Regulations 2013:
• You must notify us within 14 days of delivery if you wish to return your order.
• Once authorised, items must be returned within 14 days of receiving your RMA/return instructions.
Return Eligibility
To qualify for a statutory refund:
• Items must be unused, unopened, and in original sealed packaging.
• Goods must be returned in “as new” condition.
• A return slip with your order number and reason for return must be included.
Health & Hygiene Exemptions
By law (Regulation 28), the following cannot be returned once opened or unsealed:
• Supplements
• Capsules
• Oils
• Any ingestible product
• Any used, opened, damaged, or tampered item
These restrictions are legal requirements for hygiene and safety.
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4. FREE GIFT POLICY
If you received a free gift as part of a qualifying offer:
• The free gift must be returned with the order.
• If you keep the free item, its full retail value (as listed on our website) will be deducted from your refund.
• Any related shipping cost for the free gift may also be deducted.
A gift is only “free” if the qualifying purchase is kept.
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5. BUNDLE DEAL POLICY
For bundle purchases:
• Any included promotional/free item must be returned with the bundle.
• If not returned, the full retail value of that item will be deducted from your refund.
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6. HOW TO INITIATE A RETURN
1. Contact Customer Support at info@naturesblends.com to request a Return Merchandise Authorisation (RMA).
2. Pack items securely using original packaging where possible.
3. Include your return slip and clearly write your RMA number on the parcel.
4. Send returns using tracked postage to the following address:
Nature’s Blends®️
Unit LZ10, Glenfield Business Park One
Philips Road
Blackburn
Lancashire
BB1 5PF
United Kingdom
Return Shipping
• Customers must cover return shipping costs unless the item is faulty or incorrect.
• We cannot refund items lost in transit, so tracked shipping is required.
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7. PARTIAL REFUNDS (IF APPLICABLE)
Partial refunds may be issued when:
• Items are received in less-than-perfect condition
• Items are returned outside the 30-day window
• Items show signs of use
The deduction amount depends on the extent of damage or use.
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8. REFUND PROCESS
• Once your return is received and inspected, we will email you with the outcome.
• If approved, refunds are processed within 5–7 business days.
• Refunds are issued to the original payment method only.
• Shipping fees are non-refundable.
• If free shipping was applied and becomes invalid due to returns, the original shipping fee will be deducted.
• The retail value of unreturned free gifts will be deducted where applicable.
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9. LOST OR MISSING PACKAGES
If the courier marks a parcel as delivered, Nature’s Blends®️ cannot issue a refund or replacement for stolen or missing packages.
You must contact the courier directly for investigation.
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10. ORDER CANCELLATIONS
Due to our fast processing times:
• Orders cannot be cancelled or amended once placed.
• Weekend or holiday orders may be cancelled within 24 hours, depending on processing status.
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11. CONTACT US
For any questions about shipping, returns, or refunds, please contact:
Email: hello@naturesblends.co.uk
We are here to help.
