FAQs about Orders and Deliveries and the COVID-19 virus
1. Can I place an order? Will you deliver the package?
Yes, Nature's Blends' activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship.
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from the tracking number provided via email. You can change the delivery address for an order until it ships by sending us an email to firstname.lastname@example.org.
3. Can I still make returns?
Yes. We are still processing returns. Simply send us and email on email@example.com
4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
5. Is it possible to reduce contact with drivers when they deliver my orders?
Yes. Nature's Blends' delivery partners (Royal Mail, DPD, DHL and UPS) have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance.
You can also choose a safe location where the driver can leave your package (DPD & DHL only) if you are not able to answer the door.
6. Is Nature's Blends still delivering Large and Bulky items?
Yes. Our delivery partners have been advised to reduce contact with customers by placing packages at the customer’s doorstep and stepping back.